MERIDIAN HEALTH PLAN INTERNET PRIVACY STATEMENT

Collecting and using personal information

The Meridian website is designed to provide important information to members and health plan providers.  Our site will gather and store non-personal information from visitors automatically such as how many visited the website, what type of technology they used, which pages they visited and how long they stayed on the website. This information does not identify anyone personally and is used only to improve our site and make it more useful for our members and visitors.

We will not collect personal information about you through our site unless you provide us with that information voluntarily.  By “personal information,” we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address or telephone number.

From time to time, we may request personal information from you at different locations on our site (i.e. the Member Portal and “Live Chat”) in order to deliver requested materials to you, answer your questions or deliver a product or service.

Upon your initial visit to the Member Portal, we will request that you provide us with your Medicaid I.D. number, last 4 digits of your social security number, date of birth, first and last name, email address and phone number.  If you choose to provide it to us, we will use this information to verify your identity, help you establish access to the Member Portal and provide you with a user name and password to be used to access the Member Portal in the future.
 
If you choose to initiate a “Live Chat,” we will use the information typed by you into the screen in order to assist in resolving any issues you are having.  The information typed into “Live Chat” is retained by us for limited period of time and may be used by us for internal training purposes to improve the customer service provided to our members.   

E-mail 

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. It is important that you understand that we cannot guarantee the confidentiality of any e-mail while it is being sent through the Internet and use of the Internet is solely at your own risk.